chapter 1 is success possible?
chapter 2 be proactive, not reactive
chapter 5 be courteous, respectful, and kind
chapter 6 we need consequences
chapter 8 we need rewards
chapter 10 room arrangements for success
chapter 11 dealing with the three d's
chapter 14 do not take things personally
chapter 15 learn from mistakes
chapter 17 be a student of human nature
chapter 18 it's not about me
chapter 22 be clean and organized
chapter 23 don't waste any minutes
chapter 24 you have not arrived
chapter 25 be ready for trouble
chapter 27 have a balance
chapter 29 know what you teach and know the ones you teach
