Communication centers: a theory-based guide to training and management

Introduction : what is a communication center?

A brief history of communication centers

Starting a communication center

Successful marketing of communication centers

Becoming a peer tutor: a communication perspective

Tutoring tasks : invention

Tutoring tasks : disposition

Tutoring tasks : style, memory, and delivery

Tutoring tasks : presentation aids

Tutoring tasks : special situations and diverse populations

Considering the possibilities

Assessment of your communication center : anathema or asset?

Afterword : the rhetorical roots of communication centers

Appendix A: The evaluation of communication center directors : procedures and criteria

Appendix B: Tutor training and certification programs.