You can't order change: lessons from Jim McNerney's turnaround at Boeing

Introduction: You can't order change

Help your people get 15 percent better

Lead groups to higher ground

Link pay to profit and process, not stock price

Build strategy on customer focus

Invest in your strengths

Grow through people, not deals

Tackle challenging situations quickly and effectively

Tighten operations with process improvement tools

Partner with global suppliers to reduce risk and accelerate time to market

Make ethics and compliance a clear competitive advantage

Cut your company's environmental footprint.